EvolveCloud Technology Standards
Supported Technology Platforms
Here are some Hardware and Software requirements you need to have in place for Us to meet Our Service obligations. We will update this list occasionally as certain technologies age and other technologies are released and tested by us.
You must meet the following hardware requirements for full SLAs to be in effect. (‘+’ means or higher)
Server Hardware
HPE ML/DL Series, Dell PowerEdge Series and Lenovo SMB/Enterprise servers with the following characteristics:
• Warranty: Current
• CPU: Intel Xeon
• RAM: 16+ GB
• OS: Windows Server 2016+, VMware ESXi 6.5+
Thin Client Hardware
Business or Enterprise models with the following characteristics:
• Make: Dell Wyse or HP Series
• OS: Windows 10 IOT
• Active warranty/support agreement
Desktop Hardware
Business or Enterprise models with the following characteristics:
• Make: Dell Optiplex, Latitude, Precision or HP Business Series, Pro, Elite & Z Series
• Warranty: Current and Valid
• CPU: Intel i5+, 6th Gen+
• RAM: 8+ GB
• Storage: 256+ GB Solid State Drive (SSD)
• OS: Windows 10 Pro
Laptop Hardware
Business or Enterprise models with the following characteristics:
• Make: HP Business Series (Preferred) Dell or Lenovo
• Warranty: Current and Valid
• CPU: Intel i5+, 6th Gen+
• RAM: 8+ GB
• Storage: 256+ GB Solid State Drive (SSD)
• OS: Windows 10 Pro
• Resolution: Minimum 1920×1080
Firewall Appliance Hardware
• Sophos XG, XGS (active warranty/support agreement)
• Fortinet / Fortigate (active warranty/support agreement)
• Cisco Meraki (active warranty/support agreement)
Network Switch Hardware
• HPE / Aruba InstantON, Aruba 2x, 3x series (active warranty/support agreement)
• Netgear Business Series Switches (active warranty/support agreement)
• Cisco Meraki (active warranty/support agreement)
WiFi Access Points
• HPE Aruba Instant ON (Active warranty/support)
• D-Link Business Series (Active warranty/support)
• Ubiquiti Unifi (Active warranty/support)
• Cisco Meraki (active warranty/support agreement)
Network Attached Storage (NAS) Hardware
• QNAP SMB and Enterprise models (active warranty/support agreement)
• Synology SMB and Enterprise models (active warranty/support agreement)
Storage Attached Network (SAN) Hardware
• HP MSA Series (active warranty/support agreement)
Operating Systems Software
The following operating systems are supported for managed services.
• Windows 10 Pro/Business/Enterprise (Desktops/Laptops)
• Windows Server 2016+ (Servers)
• Windows Server 2016+ (Hypervisors)
• VMware ESXi 6.5+ (With active support agreement)
Voice Over IP Phone Solutions
• EvolveCloud Hosted PBX
• Yealink T4+, T5+ and Teams Units
• Microsoft Teams
• Call2Teams SBC for Microsoft Teams
Cloud Solutions
The following cloud environments are supported for managed services.
• Entire Microsoft 365 (M365) Ecosystem
• Microsoft Azure