Technology Standards

Supported Technology Platforms

 

Here are some Hardware and Software requirements that You need to have in place in order for Us to meet Our Service obligations. We will update this list from time to time as certain technologies age and other technologies are released and tested by us.

 

Hardware

The following are hardware requirements you must meet for full SLAs to be in effect.
(‘+’ means or higher)

 

Servers

HPE ML/DL Series, Dell PowerEdge Series and Lenovo SMB/Enterprise servers with the following characteristics:

• Warranty: Current
• CPU: Intel Xeon
• RAM: 16+ GB
• OS: Windows Server 2016+, VMware ESXi 6.5+

 

Thin Clients

Business or Enterprise models with the following characteristics:

• Make: Dell Wyse or HP Series
• OS: Windows 10 IOT
• Active warranty/support agreement

 

Desktops

Business or Enterprise models with the following characteristics:

• Make: Dell Optiplex, Latitude, Precision or HP Business Series, Pro, Elite & Z Series
Warranty: Current and Valid
• CPU: Intel i5+, 6th Gen+
• RAM: 8+ GB
• Storage: 256+ GB Solid State Drive (SSD)
• OS: Windows 10 Pro

 

Laptops

Business or Enterprise models with the following characteristics:

• Make: HP Business Series (Preferred) Dell or Lenovo
Warranty: Current and Valid
• CPU: Intel i5+, 6th Gen+
• RAM: 8+ GB
• Storage: 256+ GB Solid State Drive (SSD)
• OS: Windows 10 Pro
• Resolution: Minimum 1920×1080

 

Firewalls

• Sophos XG, XGS (active warranty/support agreement)
• Fortinet / Fortigate (active warranty/support agreement)
• Cisco Meraki (active warranty/support agreement)

 

Switches

• HPE / Aruba InstantON, Aruba 2x, 3x series (active warranty/support agreement)
• Netgear Business Series Switches (active warranty/support agreement)
• Cisco Meraki (active warranty/support agreement)

 

WiFi Access Points

• HPE Aruba Instant ON (Active warranty/support)
• D-Link Business Series (Active warranty/support)
• Ubiquiti Unifi (Active warranty/support)
• Cisco Meraki (active warranty/support agreement)

 

Network Attached Storage (NAS)

• QNAP SMB and Enterprise models (active warranty/support agreement)
• Synology SMB and Enterprise models (active warranty/support agreement)

 

Storage Attached Network (SAN)

• HP MSA Series (active warranty/support agreement)

 

Operating Systems

The following operating systems are supported for managed services.

• Windows 10 Pro/Business/Enterprise (Desktops/Laptops)
• Windows Server 2016+ (Servers)
• Windows Server 2016+ (Hypervisors)
• VMware ESXi 6.5+ (With active support agreement)

 

Voice Over IP Phone Systems

• EvolveCloud Hosted PBX
• Yealink T4+, T5+ and Teams Units
• Microsoft Teams
• Call2Teams SBC for Microsoft Teams

 

Cloud

The following cloud environments are supported for managed services.
• Entire Microsoft 365 (M365) Ecosystem
• Microsoft Azure

 

Any products not listed are excluded by default. If you have any questions please contact our support team.