Frequently

Asked

Questions

  • A Managed Security Services Provider (MSSP) is a technology service provider that offers comprehensive, managed security services and solutions to protect your systems and data from cyber-attacks.

    This may include proactive security management, the latest threat detection and response technology, monitoring, and continuous risk assessments.

    When you choose EvolveCloud as your Managed Security Services Provider, you benefit from experienced and knowledgeable staff to help you stay secure and up to date with the latest cyber-security practices.

    Book a call with our team today to secure your business.

  • Both a Managed Security Services Provider (MSSP) and a Managed Service Provider (MSP) are incredibly useful for businesses, but there is one major difference that sets a Managed Security Services Provider (MSSP) apart from an Managed Service Provider (MSP): security.

    Unlike a Managed Service Provider (MSP), which focuses more on outsourced IT services, a Managed Security Services Provider (MSSP) core focus is ensuring your business is safe and secured over everything else.

    It’s important to understand the difference between the two and how engaging one or the other effects your business.

    EvolveCloud is categorised as a Managed Security Services Provider (MSSP). Our focus is security first. We still perform all the same functions as a Managed Service Provider.

    We want our mission, values and focus to be clear.

  • Typically, Managed Security Service Providers (MSSP) still provide all the same core services a Managed Service Provider (MSP) would, with the added focus of cyber security (monitoring, detection, and response) included in the cost.

    In the time we find ourselves in, Cyber Security is quickly becoming a critical business need as cyber breaches are increasing year on year.

    It makes sense to work with an Managed Security Services Provider (MSSP) with the added benefit of a Cyber First Focus.

  • Everything we do here at EvolveCloud focuses on risk. Every decision made, every suggestion, and every action is based on “How will this impact your cyber risk”.

    We help businesses manage their Cyber Security Risk. All of our solutions, our strategy, our services, our day to day interactions are all built around understanding associated risks and ensuring risks are acknowledged, documented and dealt with.

    We provide all the same services as your typical Managed Service Provider (MSP) would (Monitoring, Help Desk, Onsite Support, vCIO) with the sole focus of helping your business understand, manage and reduce it’s Cyber Security Risk.

    All of our services are designed to have a security-first and risk-averse-first mindset.

  • EvolveCloud is a Managed Security Services Provider in Melbourne.

    EvolveCloud provides Managed Security Services to Australia and New Zealand Businesses (nationwide).

    We have long-standing tried and tested relationships with many reputable contractors across Australia that can perform any “hands-on” work anywhere you need.

    Leave it to us, you don’t have to worry about a thing.

  • Yes, we do. In fact, typically, the first action we take when working with a new client is a Risk Assessment (Hyperlink).

    Like a doctor (who test before diagnosing), we have the same approach. Understand the risk, then tailor and prescribe the appropriate solution with the risks in mind.

  • Amazing, glad you’re knowledgeable in what you need.

    We still perform an assessment to know exactly what you are and what we need to serve your organisation.

    Like a doctor, a doctor will listen, and ask very specific questions to understand and diagnose a medical condition. We work the same way in our assessment process.

    If you don’t want to work like that, then we aren’t a good fit.

  • We get this question all the time. It’s not that easy!

    You wouldn’t walk into a doctor’s office and ask them to “Fix this pain”, and they turn around and give you a prescription.

    To determine the price, we need to understand your organisation and the risk associated with your organisation. No two organisations are the same. Once we understand the business and cyber risk, we can “prescribe” the solution and give you a price.

    Contact us to discuss further

  • We have tried this in the past. It became very difficult for our clients to understand and for us to deliver on.

    We pride ourselves on building a fully tailored security solution that is a single, all-inclusive, fixed price per month. We want to give our clients as much value as we possibly can.

    One price for everything. We find this is far better for our clients and us to manage.

  • Simple Answer: We don’t do Pay-As-You-Go engagements or Pay-As-You-Go Services.

    The Reason: Our clients, with our fixed price tailor security service, benefit when new frameworks, tools and strategies are brought to the market to deal with every changing threat landscape. Our fixed-price services ensure your cyber Emerging ITprotections adapt with the times to ensure you’re continually protected.

    We can’t achieve this with a Pay-As-You-Go service.

    You can check out some other Pay-As-You-Go IT providers that still operate on a Pay-As-You-Go basis. Here are some suggestions:

    Jim’s IT, Geeks-2-U, Emerging IT

  • That’s understandable. We get it. Business requirements change. That’s why we offer flexible, no lock in contract options.

    Do keep in mind, they might be a little more expensive compared to a 12 month or 36-month agreement. We understand businesses sometimes need to spend less, consider a potential commitment for a lower monthly fee.

  • See >> Working With EvolveCloud – Our Process

Protect your present and secure your future with EvolveCloud.

The most important step to achieving cyber resilience is taking the first step.